Customer Care

Three Sixteen Studio is a handmade United States-based lifestyle company. Your satisfaction is extremely important to us as we design things with our very own hands just for you. Please read our return & exchange policy carefully and shop with confidence.


  • Personalized Items and Cake Toppers – no returns or exchanges unless defective or damaged.
  • Non-Personalized Items – 14 days from when your order was delivered. Once the item has been shipped back to Three Sixteen Studio (the customer covers return shipping cost), a refund will be processed in 1-2 business days. Refunds will reflect in your account within 3-5 business days.


Three Sixteen Studio does not offer exchanges currently.


Three Sixteen Studio does not offer exchanges currently.

To learn more about returns and start the process please check out this link. Any questions, please reach out to


100% Handmade

Creating one-of-a-kind and personalized décor comes with great responsibility. Each piece is handmade and made to order. Meaning once you order, then your piece(s) are created just for you. A lot of love is poured into each piece Three Sixteen Studio makes.  

Handmade décor is perfectly imperfect with no two pieces being the same. Wood might have slight color variations, knots, different grains, etc.

One thing you WILL receive is superior quality and carefully crafted pieces that help you celebrate life’s moments with a gift everyone will remember.