Customer Care

Our Policies

To ensure a clear understanding of our Done-For-You (DFY) products and their usage, please review the following policies:

Refunds and Exchanges

  • Due to the digital nature of our products, we do not offer cancellations, refunds, or exchanges.
  • Please carefully review all product details before purchasing.

Download and Delivery

  • Products will be delivered via email link for download.
  • You have 10 download attempts for each purchased product.
  • For optimal results, we recommend downloading on a computer.
  • If you experience download issues, please reach out via our Contact page.
  • Do not share download links or Canva/Google Doc templates with others looking to resell.

Intellectual Property and Usage Rights

  • Three Sixteen Studio retains copyright of all original content.
  • Customers purchase the right to use, modify, and resell the products, but not to claim original authorship.
  • Our products do not come with Master-Resell-Rights. This means you cannot pass on the right to resell to your customers.

Product Usage

  • Most products can be edited using Canva or Google Docs.
  • We strongly encourage rebranding DFY products to align with your business.
  • Some DFY products have a download cap to maintain exclusivity.

Reselling

  • You're welcome to resell our products within the terms of the provided rights.
  • We recommend researching and choosing the best apps or platforms for you and your customers/clients.

Updates and Support

  • Product updates are not included in the purchase.
  • For support issues, please reach out via our Contact page.

Disclaimer

  • We do not guarantee any specific results from using our products.
  • Success varies based on individual implementation and market factors.

Policy Changes

  • We reserve the right to change these policies at any time.
  • Any changes will be reflected on this website.

Final Note

  • Please thoroughly review all product information before and after purchase.
  • Your success is important to us, and we're here to support your journey!

By purchasing our products, you agree to these policies. If you have any questions, don't hesitate to contact us.

For payment details and processing information, please refer to our checkout process. Our agreements are governed by applicable state and country laws as detailed in our Terms of Service.