FAQ

+ WHEN WILL MY ORDER SHIP?

Orders are estimated to ship within 5 - 7 business days. 

Our turnaround times will be updated based on busy seasons. The processing/ production time is the time it takes us to make your order. All items are made to order. Shipping time takes an additional 2-5 business days.

 

+ Has My Order Shipped?

You will receive an email and/or text when your order has been assigned a tracking number.

 

+ My order arrived damaged

Each item is carefully inspected prior to shipment, but unfortunately, damage does happen. We ask that you kindly take a photo of the damage and email photo, your name, and order number to ThreeSixteenStudioCo@gmail.com within 48 hours of receiving and we will be happy to help.

 

+ Returns, Exchanges, or Cancelations

Cancelations – We do not accept exchanges.

Exchanges – Due to the handmade nature of our products, we do not accept exchanges. Please contact us at threesixteenstudioco@gmail.com for further help.

Returns – We do not accept returns. We value your business and your feedback. If for any reason you are not satisfied with your purchase, please contact us at  threesixteenstudioco@gmail.com.

 

+ Personalization

Please make sure the personalization written for your order is correct. If you made an error, please contact us within 12 hours to correct it. Once an order has been made, we are unable to correct the engraving.

 

+ I received my order and Three Sixteen Studio made a mistake

First and foremost, we want to express our sincerest apologies for any mistake that may have slipped through the cracks. We're here to make it right, and we're ready to go the extra mile to fix any errors.

If you notice any hiccups or discrepancies in your order, please don't hesitate to reach out within 7 business days from when you received your order. We're more than happy to correct any mistakes and put a smile back on your face!

When contacting us, be sure to check the notes you entered for personalization. This will help us understand the original intention and ensure the corrected version matches your initial request flawlessly.

 

 + Want to see proof of your item before ordering?

In the "Leave a note about your order section" during checkout, please place a note to see proof before the item is created. A proof will be emailed to you. Customers are allowed 1 change. Once you receive the proof, please respond within 24 hours. Otherwise, your order can be delayed a few days.  

+ Address or Personalization Error

We understand sometimes a little typo or a slip on the keyboard can happen. No worries, though! If you happen to notice a misspelling or an incorrect piece of information in your order (i.e., address, personalization error, etc.), we kindly ask you to cancel your order and repurchase with the correct details. This way, we can ensure that your order is processed accurately and that your experience is smooth sailing from start to finish.

If your order has already been made there is a small fee to change personalization details. Please reach out via email at ThreeSixteenStudioCo@gmail.com for details.

Once an order has been mailed, we are unable to make any changes.

 

+ Attention party planners and time-sensitive shoppers!

If you've got a special day circled on your calendar and you need your order to arrive in sync with the festivities, we kindly request you give us a quick heads-up before hitting that order button. Simply reach out to us and let us know your desired delivery date to ensure we can accommodate your request.

Now, here's the secret handshake: noting the date in the notes section doesn't automatically guarantee a punctual arrival. We want to make sure we work our magic to meet your timeline, so drop us a line before you proceed!

Together, we'll ensure your order dances its way to you right on schedule!

 

+ Rush Production

We totally understand sometimes you need something as soon as possible. But here's a little heads-up from our side. To ensure top-notch quality control and fairness for all, we process orders in the order they're received.

But fear not! We've got a solution that'll put you in the express lane. For that extra boost of speed, we offer the "Rush Production" option (1-3 business days production). With this supercharged feature, your order will zoom to the front of the line, propelling your package straight to your doorstep in record time!

We value every customer, and the "Rush Production" option ensures fairness and expedited service for those who need it.

Rush Production is an additional fee that must be purchased at the time of order.

 

+ Local Pick-Up

Coming soon…